SoftLayer Technologies, Inc. is a dedicated server, managed hosting and cloud computing provider. SoftLayer, an IBM Company, provides cloud infrastructure as a service from a growing number of data centers and network points of presence around the world. Our customers range from Web startups to global enterprises.

Products and services includes

ServiceNow is a platform-as-a-service (PAAS) provider of Service Management (SM) software for the entire enterprise. ServiceNow specializes in delivering ITSM applications. It also provides a platform for forms-based workflow application development.

The following are the product and services offered by them

• Our Enterprise Cloud
• Service Management for the Enterprise
• IT Service Management
• IT Operations Management
• Service Automation Platform
• IT Business Management
• Project Portfolio Management
• Custom Application Development

CA Unified Infrastructure Management (CA UIM) is a scalable IT monitoring solution that provides 360-degree visibility for systems and infrastructure performance. It creates a single, unified architecture for both traditional and cloud environments, enabling you to proactively monitor performance and availability and to ensure that your customers are up and running. It helps in optimizing operational efficiency while reducing complexity, cost and hassle of having to use and integrate multiple tools. It provides solution for SaaS and PaaS. CA UIM provides holistic, focused monitoring of on-premises and cloud-based infrastructures, helping you to:

• Manage newer applications and services faster with “plug and play” architecture.
• Harness sophisticated visualization, alarms and reporting that enables proactive issue prevention.

Freshdesk is a cloud-based customer support platform that was founded with the mission of enabling companies of all sizes to provide great customer service. Our goal is simple: make it easy for brands to talk to their customers and make it easy for users to get in touch with businesses. Freshdesk's SaaS help desk software enables companies to handle their customers' problems across various channels. The application's monitoring of social networks Facebook and Twitter for keywords allows businesses to gauge public perception of their brand and track industry trends. Freshdesk has integrated game elements like quests and trophies in a bid to increase motivation among support agents. The other variant is FreshService which helps internal IT in Many situations.

SapphireIMS is a product from Tecknodreams, a software product company headquartered in Bangalore India with a strong technical team. SapphireIMS is an ITIL 2011 certified enterprise grade IT Service Management System that delivers end-to-end IT Service Management functionality through a modular and seamlessly integrated package which includes Service Desk, Asset Lifecycle Management, Business Operations Management, Business Service Monitoring and Service Automation. SapphireIMS is used by IT organizations within enterprises across all industry verticals. SapphireIMS is used by customers for managing their IT and business operations as well as by leading Managed Services Providers to carry out both onsite and Remote Infrastructure Management. The product is offered through both in-premise and a cloud hosted model.